At RentnRooms.com, we understand that travel plans can change unexpectedly. That’s why we aim to provide a transparent and flexible Cancellation & Refund Policy to ensure a smooth and hassle-free experience for all our customers.
Cancellation Policies:
Each hotel listed on RentnRooms.com may have its own cancellation policy, which will be clearly stated during the booking process. These policies may vary depending on the hotel, room type, season, or promotional offer. We strongly recommend reviewing the cancellation terms before confirming your reservation. Some hotels may offer free cancellations up to a certain date or time, while others may charge a fee or may be non-refundable.
How to Cancel a Booking:
To cancel a reservation, simply log into your RentnRooms.com account, navigate to "My Bookings," and follow the cancellation steps provided. You can also contact our customer support team 24/7 via phone or email for assistance with cancellations.
Refunds:
If your booking qualifies for a refund according to the hotel’s cancellation policy, the refund will be processed within 7–10 business days to your original payment method. Please note that processing times may vary depending on your bank or credit card provider. In the case of partially refundable bookings, only the eligible portion will be refunded.
Non-Refundable Bookings:
Some special deals and last-minute offers may be marked as non-refundable. In such cases, no refund will be issued if the booking is canceled, modified, or if you fail to check-in (no-show).
Modifications:
If you need to make changes to your booking (e.g., check-in date, room type), please contact our customer support team. While we’ll do our best to accommodate changes, modifications are subject to hotel availability and may result in additional charges.
RentnRooms.com is committed to offering fair and clear policies. If you have any questions regarding a cancellation or refund, feel free to reach out to our support team anytime. Your satisfaction is our priority.